Sleepy Baby Happy Mama Terms and Conditions
Please read the following before purchasing any sleep packages
1. The purchase of a Sleep Programme Consultation (the “Consultation”) will be deemed as acceptance of the following terms and conditions.
2. The full fee for Sleepy Baby Happy Mama services is due on booking the Consultation with Sleepy Baby Happy Mama.
3. If the Consultation is cancelled by the Client (the payer and receiver of the Consultation) the following terms and conditions apply:
· Less than 24 hours before the Consultation – no amount will be refunded
· 24-48 hours before the Consultation – 50% of full amount will be refunded
· More than 48 hours before the Consultation – 100% will be refunded
4. If a Client demonstrates exceptional circumstances as the reason for a cancellation up to 48 hours of the Consultation, Sleepy Baby Happy Mama, on a case-by-case basis, may accept a rescheduled appointment within 2 weeks of the original date of the Consultation.
5. Sleepy Baby Happy Mama reserves the right to cancel the Consultation at short notice due to personal circumstances. In the event of Sleepy Baby Happy Mama cancelling, the Client will be offered a full refund or alternative dates if preferred.
6. In respect of each programme (the “Programme”) granted by Sleepy Baby Happy Mama to the Client, the Client agrees that it shall not provide the Programme to any third party who is not a Client.
7. Advice given by Sleepy Baby Happy Mama is intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.
8. Sleepy Baby Happy Mama advises to the best of their ability, experience and training but does not accept responsibility or liability for sleep and behavioural work that does not achieve the desired result following the Consultations process.
9. Sleepy Baby Happy Mama cannot 100% guarantee that all sleep issues will be resolved within the support period following the Consultation, however the success of the Programme will depend on how well the Client follows the Programme and works in tandem with Sleepy Baby Happy Mama.
10. If the Client’s child has an underlying health condition, Sleepy Baby Happy Mama reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.
11. If it is found to be the Client’s child’s age is under 5 months and this has not been explicitly stated to Sleepy Baby Happy Mama (the “Company”), the Company reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.
12. Sleepy Baby Happy Mama is contactable at any time between 9am and 7pm (UK time) but will respond, when possible, as soon as possible after receipt of the contact from the Client, notwithstanding personal circumstances or holidays.
13. If the Client’s child becomes unwell during the Sleep Programme, Sleepy Baby Happy Mama will pause support, upon agreement with the Client, and will resume support on an agreed date with the Client when the Client’s child is well enough to continue.
14. Sleepy Baby Happy Mama asks the Client to consider their own mental health state before participating in the Programme. The Client agrees to ensure they inform Sleepy Baby Happy Mama of any difficulties during the Programme and Sleepy Baby Happy Mama reserves the right to pause or cancel provision of support if they feel it will have a negative impact on the Client’s health.
15. Sleepy Baby Happy Mama reserves the right to cease the provision of support in exceptional circumstances, including but not limited to: abuse or harassment from a Client to one of the Sleepy Baby Happy Mama team.
16. The Client agrees to adhere to safe sleep guidelines (as stated by the Lullaby Trust) during the Sleep Programme. If it is found to be that the Client has not adhered to safe sleep guidelines, Sleepy Baby Happy Mama reserves the right to terminate the Sleep Programme immediately and withdraw support. If this is the case, the Client will not receive a full refund.
17. Digital products which are purchased with instant access, or which are downloadable, are not eligible for a refund.
18. Sleepy Baby Happy Mama is entitled to request reviews and testimonials from the Client at the end of the Sleep Programme.
19. Sleepy Baby Happy Mama reserves the right to change the Terms & Conditions at any time.